Guide · Québec

Field service / service call software for Québec SMBs

Looking for service call software to schedule jobs, track the field and invoice without Excel or five apps? CentreDeService.NET is built for that.

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What is service call / field service software?

Field service (FSM) or service call software centralizes intake, technician assignment, work-order tracking and invoicing. Instead of phone tags and spreadsheets, your team gets client history and a clear flow: request → job → resolution → invoice.

Why CentreDeService.NET

Since 2011, Technologies Innovaris Inc. has built CentreDeService.NET for Québec service companies. The platform combines a service-call core with broader business management:

  • Service call / job intake and scheduling
  • Clients, contacts and CRM / prospects
  • Projects, phases and support tickets
  • Inventory, catalogs and invoicing
  • Multi-company, in-app help, custom development

Who is it for?

Technical services, maintenance, installation and self-employed pros who take service calls or schedule field work. Bilingual UI, Law 25 readiness, mandatory two-factor authentication.

Friction-free trial

First month free, no credit card. Modules are included with your user plan — you don’t unlock essentials one by one to start managing service calls.

Ready to try? Open an account in minutes and centralize your service calls today.

All CentreDeService.NET features

Explore the complete feature set, from the first service request to billing, reporting and customer follow-up.

Dashboards and business overview

  • Personal dashboard and company-wide overview
  • Open service calls, tickets, projects, phases and tasks at a glance
  • Priority, recent-activity and operational indicators
  • Quick actions and global search
  • Responsive bilingual interface for desktop and mobile

Service calls and scheduling

  • Service-call intake with client, contact, description and scheduled time
  • Assignment to one or more team members
  • Custom priorities, urgency, risk, reminders and statuses
  • Links to projects, buildings and units
  • Unified calendar for calls, jobs, projects, phases and tasks
  • Visual drag-and-drop scheduling
  • Client maps and travel-time estimates
  • Read-only locking of completed service calls
  • PDF estimates and work orders

Field interventions

  • Office departure, client arrival, client departure and return times
  • Detailed work reports and technician notes
  • Products and services used during a job
  • Electronic client signature by touch or mouse
  • Intervention-specific work orders
  • History, recoverable deletion and restoration
  • Installable mobile Web app

Clients, contacts and CRM

  • Client and prospect records, addresses and billing preferences
  • Multiple contacts per client
  • Consolidated activity and communication history
  • Client calls, projects, invoices, inventory, buildings, notes and documents
  • Internal notes hidden from the customer portal
  • CRM follow-ups and contact interaction history
  • Quick creation of calls, projects, contacts and tickets
  • Client types, custom sections and custom fields

Projects and collaboration

  • Projects linked to clients, contacts, buildings and units
  • Dates, priorities, detailed statuses and visibility levels
  • Project managers, members, categories, job roles and required skills
  • Project phases and calendar integration
  • Project image and centralized follow-up
  • All-project and my-project views

Support tickets

  • Main inbox and custom processing queues
  • Statuses, priorities and multi-user assignment
  • Public reply threads and notifications
  • Attachments and images
  • Create a field intervention from a reply
  • Optional email-to-ticket intake

Customer self-service portal

  • Secure dashboard for authorized client contacts
  • Access to service calls, jobs, tickets, projects and invoices
  • Relevant details and document downloads
  • Contact management by the primary contact
  • Profile and photo management
  • Switching between linked client or employee accounts
  • Email two-factor authentication

Billing and finance

  • Convert a service call into an invoice
  • Estimated time, travel, parts and taxes
  • PDF estimates, invoices and work orders
  • Email invoices to multiple recipients
  • Custom payment terms and pricing groups
  • Payment collection and accounts receivable tracking
  • Supplier and expense management
  • Revenue, expense and margin summaries
  • GST/HST and QST reporting worksheet
  • Financial CSV and PDF exports

Products, services, inventory and maintenance

  • Product and service catalogs with prices, categories, brands and images
  • Multiple prices and product options
  • Quantity-based or serialized inventory
  • Supplier and purchase-cost tracking
  • Optional expense creation when receiving inventory
  • Add products and services to calls and interventions
  • Inventory assigned to clients
  • Recurring maintenance by serialized equipment
  • Maintenance due dates, alerts and history

Buildings and units

  • Building registry with owner, address, status and notes
  • Units linked to each building
  • Links to clients, projects and service calls
  • Building overview directly in the client record

Workforce and organization

  • Employee and user accounts
  • Role-based security groups and module permissions
  • Branches and scoped data access
  • Teams, members, shared email and descriptions
  • Personal and organizational tasks
  • Time clock, quick punch in/out and timesheets
  • Consent-based last employee location and travel history
  • Fleet, repairs, oil changes, insurance, costs and reminders

Reports and data portability

  • Service-call reports
  • Schedule and intervention-hours reports
  • Time-clock timesheets
  • Supplier expenses by period
  • Revenue and expense summaries
  • CSV, XLSX, XLS and PDF exports depending on the screen
  • CSV import with column mapping and test-row validation
  • Import and export of clients, contacts, products, services, inventory, suppliers and projects

Customization, content and communications

  • Bilingual interface, themes, colours and company logos
  • Custom numbering for clients, calls, projects, products, services and invoices
  • Print templates for estimates, work orders and invoices
  • Custom sections and fields
  • Company image library
  • Bilingual public blog with categories and scheduled publishing
  • Digital displays with clock, weather, news and scheduled alerts
  • Custom bilingual surveys
  • Bulk messaging to contacts

Community and business network

  • Optional partner-company directory listing
  • Partner search by company and industry
  • Forum with categories, topics, replies and search
  • Integrated help, videos and release history

Availability may vary according to user permissions, selected plan and optional third-party configuration.

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